Good to know
Honest answers.
The short version of everything you might wonder about ordering from us. If your question isn't here, write to hello@norrwild.com — it comes straight to us.
How are they made?
Our tees use GOTS-certified Stanley/Stella garments in 100% organic cotton. Exact material, weight, fit and decoration details are listed on every product page.
How long until it arrives?
Please allow 2 to 5 business days to prepare your order. Shipping inside the EU usually takes another 2 to 7 business days, so most orders arrive within two weeks, often faster.
You'll get a tracking link by email the moment your order ships. If it seems to be missing, check your spam folder first. Tracking emails love it in there.
What does shipping cost?
Exactly what our print partner charges us. You see the real rate at checkout before you pay, and we don't mark it up. We'd rather show you an honest shipping line than hide it inside the prices.
How do I get the size right the first time?
The trick that actually works: take a shirt you already love, lay it flat, and measure its chest width and length. Then compare those numbers with the size chart on the product page. Every tee product page has one. That beats guessing from height and weight every time.
Two things worth knowing about our blanks. The tees have a medium unisex fit. The hoodies are a relaxed cut, so if you're between sizes and don't want the oversized look, take the smaller one.
Still unsure which size to choose? Please ask before ordering. Email hello@norrwild.com with the measurements of a T-shirt that fits you well and tell us whether you prefer a closer or more relaxed fit. We'll help you compare the sizes and get back to you as soon as we can.
Can I return my order?
You have 14 days from delivery to change your mind under EU consumer law, and you do not need to give a reason. Two conditions, stated plainly: you cover the return shipping, and the piece comes back unworn and unwashed.
Wrong size? Write to us before you send anything back. A size exchange is usually faster and simpler for both of us.
hello@norrwild.com, and we will sort it with you within a day or two.
My order arrived damaged or wrong. What now?
That one's on us, entirely. Send a photo of the problem to hello@norrwild.com within 14 days of delivery and we'll print and ship a replacement at no cost to you. No returning the faulty piece, no forms, no debate.
How do I care for the print?
Wash cold, inside out, and skip the dryer when you can. The prints are made to age with you. Treated gently, they'll fade the way good jeans do, not the way cheap prints crack.
Are the cabins yours too?
We hand-pick the cabins and tell their stories, but you book each one directly with its owner. We're not a booking platform and take no commission. Think of the cabin pages as a well-kept address book for the quiet north.
